Impakt Foundation’s Centre for Belonging and Community

A Call to Action

We have spent 5 years listening to newcomers and learning about the organizations that exist to help them in Canada. Here’s what we learned:

  • The settlement services are not connected to each other.

  • Thousands of newcomers are underserved or not supported at all.

  • In early 2023, over 42,000 skilled newcomers left Canada because there was inadequate resettlement support.

We believe this is unacceptable and are taking action to help newcomers have an opportunity to succeed in Canada.

Our Philosophy

"For newcomers, by newcomers," is based on the belief that newcomers best identify their needs and goals. Our role is to listen, navigate the system with them, and recognize them as active participants in shaping their futures and communities. Through listening, collaboration, and trust-building, we aim to transform the newcomer experience in Canada.

At the Centre, newcomer professionals will help guests by:

Conducting a thorough needs assessment for each person and a qualitative evaluation of services at the end of each program.

Creating a truly community-driven environment.

Based on the needs assessment, we curate the right mix of support to help newcomers before, during, and after they access services.

5-Year Roadmap

2024: Mobile Hub

Research and Pilot

  • Cultural Ambassadors: Recruit from Afghan, Ugandan, and Ethiopian community.

  • Community Focus Groups: Extensive sessions to understand needs and challenges.

  • Pilot Mobile Hub: Launch in targeted communities, initial services and feedback collection.

  • Continuous Data Collection: Track service usage and refine approach.

2025: Reporting

Analyize, Report, and Expand

  • Data Analysis and Reporting: Assess effectiveness and identify improvement areas.

  • Continuation of Pilot: Enhance service delivery using lessons learned.

  • Expand Collaborations: Broaden scope through partnerships.

2026: Co-Location Hub

Launch Co-located Hub Pilot

  • Launch Co-location Hub: Test integrated service model in a strategic location.

  • Provide Essential Services: Focus on the most pressing needs.

  • Feedback Mechanisms: Adjust services based on continuous user feedback.

2027: Scaling

Scale and Enhance

  • Expand Services: Based on demand and feedback.

  • Technology Integration: Develop solutions like a dedicated service app.

  • Prepare for Full-Scale Launch: Finalize operational plans.

2028: Impakt Hub Launch

Full Operation

  • Full-Scale Operation: Launch comprehensive service suite.

  • Continuous Improvement: Refine services using new technologies and partnerships.

  • Long-Term Sustainability Plans: Ensure ongoing effectiveness and relevance.